Shop with clarity
Policies & support
Everything you need to know about shopping, deliveries, returns and your information at Dwoflex.
01 / POLICYEmail support ↗
Privacy Policy
Your information, your choices, and how we handle personal data across the marketplace.
Read document →02 / POLICYShipping Policy
Delivery options, order updates, charges, and support when a parcel does not arrive as expected.
Read document →03 / POLICYReturn Policy
How to request a return, understand your rights, and get help with an item that is not right.
Read document →04 / POLICYRefund Process
How claims are assessed, refund amounts are calculated, and repayments are followed up.
Read document →05 / POLICYTerms and Conditions
Clear ground rules for customers, sellers, and everyone using Dwoflex Marketplace.
Read document →Let’s work it out.
For an order, return, refund or privacy question, contact our support team. Include your order reference if you have one.