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Dwoflex coordinates delivery with participating vendors and delivery partners. The destination, delivery option, charge and any item-specific handling time shown before you place an order form part of the information for that purchase.
1. Delivery coverage and available services
Delivery is available only for destinations and services expressly offered for your order at checkout. Available destinations and services depend on the item and delivery address.
Orders from different vendors may arrive separately. Any separate delivery charges should be disclosed before payment. We will identify the relevant shipment when sending an order update or responding to a support request.
2. Processing and delivery estimates
Our standard processing target is 1–3 business days after payment confirmation, unless an item-specific handling period was disclosed and agreed before the order. Processing means preparing an item for dispatch; it is not a delivery promise.
The available delivery estimate should identify the handling and transit periods so you can understand the overall timeframe. A special cutoff, such as for same-day delivery, applies only when stated with that option.
Under section 48 of Act 772, the default order-performance period is 14 days unless another period is agreed. A missed statutory or agreed period may give you a right to cancel. An estimate does not override that right.
Business days are Monday to Friday, excluding Ghanaian public holidays. Times stated by Dwoflex use Ghana time, GMT/UTC+0, unless expressly stated otherwise.
3. Delivery fees and promotions
The delivery price displayed before payment is the charge for the selected arrangement. It may depend on the destination, seller, parcel and service. If a valid order needs a changed arrangement, we will explain the change and obtain agreement rather than impose an undisclosed extra fee.
Free or discounted delivery applies only where an active offer is shown and its conditions are met.
4. Address details and delivery access
Provide a complete delivery address, a reachable phone number and any helpful location or access instructions. Contact support@dwoflex.com promptly if anything is incorrect. Changes after dispatch may be limited, and we will explain any agreed additional cost before proceeding.
A customer-caused address error may delay delivery, but it does not make Dwoflex or the seller free of responsibility for their own mistakes. We will work with you on a reasonable solution.
5. Tracking, receipt and unsuccessful attempts
Where the delivery partner supports tracking, we will provide the available reference or delivery updates. You can also ask support about your order. A tracking number is not promised for every delivery method.
Delivery should be made to you or a recipient or location you have authorised. Tell us if a shipment is marked delivered but cannot be found. We will investigate instead of treating a tracking status alone as conclusive proof that you received it.
The number of delivery attempts depends on the stated service. If a delivery fails, we will contact you about redelivery, collection or another resolution. Any reasonable redelivery cost caused by incorrect instructions or an avoidable missed delivery must be explained and agreed. We will not automatically forfeit the entire payment or impose a delivery deduction when the failure is ours or the seller's.
6. Delays, lost parcels and damaged goods
We will provide an update when we become aware of a material delay and explain available options. Weather, carrier disruption and other events may affect delivery, but they do not automatically remove cancellation or refund rights.
Report loss, damage, missing contents or the wrong item promptly. Photos and packaging can help an investigation; the 48-hour reporting request is not a legal-rights cutoff. We will coordinate with the seller and carrier and explain the appropriate replacement, refund or other remedy. You are not required to resolve a carrier dispute alone.
7. International orders
International delivery is offered only when expressly available for your order. Before payment, the offer must explain the applicable destination, estimate, delivery charge and whether import taxes or customs costs are included or payable by the recipient.
8. Help, returns and refunds
Contact support@dwoflex.com or +233 20 278 2533 with your order reference.
For return instructions, see the Return Policy. For repayment steps and unavailable goods, see the Refund Process. A support investigation does not suspend an applicable legal deadline.